Shipping And Return Policy

Shipping Policy

1. At Lavangg, we take great care in delivering your products to you, and we partner only with reputed national couriers. Shipping within India is FREE for all orders above Rs. 999 (starting 3pm, Wednesday, 26th August, 2015). For orders below that, we charge a flat Rs. 50 shipping fee.

2. Because each design and craftsmanship process is unique, shipping times may vary. Look for shipping info on the product page for individual shipping times.

3. Our courier partners will be able to deliver the shipment to you between Monday through Saturday: 9am to 7pm. Working days exclude public holidays and Sundays. Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.

4. Address change will be accepted only if order has not been shipped. Address change is only possible if new location is within the same state.

5. As soon as your package ships, we will email you your package tracking information.

Cancellations

Cancellation requests will be accepted strictly within 24 hours of placing the order only.

Returns

In the odd case that you do not love your Lavangg products, here is our policy on returns:

1. Products that are eligible for return, can be returned within 10 days of receiving the merchandise. Eligible products will be easily visible on our product screens under shipping information.

2. In the unlikely event that your merchandise arrives damaged, you should email us a photo of the damaged product with the SKU mentioned within 48 hours of receiving your order.

3. Not all products are eligible for returns. In order to maintain fairness to our artisans and craftsmen, as well as keep our prices fair, many items are "Final Sale." Please make it a point to understand which products are eligible for returns before purchasing.

4. The Lavangg team must receive and approve your return request. Once your request is received and approved, we will arrange for a return pick up at an agreed upon time.

5. Once your return has been authorized, we'd be happy to process your refund. However, if you'd like to receive the amount back to the same payment mode that you used to place this order, we will initiate the refund after we receive the item and it has gone through the necessary quality checks.

6. We aim to process all returns within one (1) week. If you have any questions about your return, feel free to reach out to the Lavangg Care team.

7. Please note each piece is hand crafted and hand made and there may be slight variations in your product from the image on our website. While we strive to minimize the differences, we assure you the same overall look and high quality at all times.
 

8. All returns are subject to the discretion of Lavangg. But we're a friendly bunch :)